FAQs

✅ Treeplanty – Frequently Asked Questions (FAQ)

🌱 Q1: What types of plants do you sell?
We offer a wide variety of indoor plants, succulents, air-purifying plants, flowering plants, and seasonal greens.

📦 Q2: How are the plants packaged for shipping?
Each plant is carefully packaged with protective materials to ensure it arrives safely and in healthy condition.

⏰ Q3: How long does shipping take?
Shipping typically takes 5–10 business days depending on your location. Once your order ships, we’ll send you a tracking number.

🪴 Q4: Do the plants come in pots?
Yes, all plants come in eco-friendly nursery pots. Decorative pots are available for purchase separately.

💧 Q5: How do I care for the plant after it arrives?
Each order includes a detailed care card tailored to your plant. You can also find helpful care tips on our website.

🌞 Q6: What kind of light do the plants need?
We provide lighting recommendations for each plant. Many thrive in low to medium light, while others may need bright, indirect sunlight.

🚫 Q7: What if my plant arrives damaged or unhealthy?
Your satisfaction is our priority. If your plant arrives damaged, please contact us within 7 days for a replacement or refund.

🐶 Q8: Are the plants pet-friendly?
Absolutely! We clearly indicate which plants are pet-safe on each product page. If you have pets, always double-check before purchasing.

📏 Q9: How big will the plant be when it arrives?
Plant sizes vary, but approximate height and pot diameter are listed in each product description.

🔄 Q10: Can I return or exchange items?
Non-plant items can be returned within 14 days. Due to the nature of live plants, refunds or exchanges are handled on a case-by-case basis.

🛒 Q11: Do you restock sold-out plants?
Yes! Popular plants are restocked regularly. You can sign up for restock alerts on the product pages.

🌎 Q12: Do you ship internationally?
We currently ship within the U.S. only. However, we’re working on expanding our service area—stay tuned!

📧 Q13: How can I contact customer support?
💌 Email us at dylove0314@gmail.com or use the contact form on our website.

Your time and peace of mind matter to us deeply.
We strive to respond as quickly as possible, but in rare cases, unforeseen delays may occur.
Please allow up to 24 hours for a response. Thank you so much for your patience and understanding.